Many thanks for the detailed feedback. Really happy to see such interest in our Academy courses.
And yes, we do look at it as things to be improved, rather than negative feedback
Let me cover some of the Academy-related issues.
Taking the courses, primary LMS.
This applies to all of the subpoints: we don’t build courses in this format anymore. All of our Academy courses (released since April '19) have been built (and will continue to be so) using newer and better authoring technologies (what you are referring to as the second LMS).
That being said, we still have some Live courses on the platform that need to be updated to our new standards - just a matter of 2-3 months.
Taking the courses, secondary LMS
You are not actually leaving the site. You are opening what is called a SCORM package (this is the actual training wrapper) and we’ve set it up to open in a (almost) Full Screen frame within the same window. That way you only see the content you need to see - no useless buttons or other UI elements that you do not need while going through the content - and when you click the close button it will lead you back to the course UI.
We’ve recently added instructions on scrolling in the intro section of our courses, just so we make sure our learners don’t miss anything.
03 & 04 We are aware of the progress reset issue. We are working with the LMS provider to fix this. Kind of a thorny issues, especially because we understand how frustrating losing progress is. We hope to fix this asap.
- We aim to break down content as much as possible, where it makes sense. For most learners, going from one course container to another is frustrating, so we aim to strike a balance on this matter.
The resume issue is not caused by the way the content is structured - we already looked into this possibility.
We share content (including videos) outside of the LMS with clients and training partners, so all our materials need to be branded.
We do use a voiceover artist for most of the videos on our Academy courses. It provides consistency and clarity to our presentations.
Would need some details on this in order to address it. Can you give an example of 2 courses overlapping in terms of content? If you are referring to the Production Ready Essentials course and the new RPA Developer Foundation, the latter replaces the former…if you are seeing both on the LMS, it is because you are still enrolled to the Essentials course; it will be deactivate soon.
Good suggestion. Their coverage reflects the progress of the product and the features. Moving forward, we will unify it and probably have it on 2 levels - intro and advanced.
Aware of this issue. We’re working on it.