How to fix errors after Studio Community Edition auto-updated from 2019.8 to 2019.9

News Tutorials
1

This short tutorial will teach you how to fix your Studio Community Edition if it misbehaves after the auto-update.

Observed Behavior

The Robot is unable to execute a process or is disconnected from Orchestrator after you update to v2019.9 Studio Community Edition from v2019.8 via the auto-update option.

Cause

This issue occurs if the Robot Agent (Tray) is active during the update. After the update is complete, one of the following exceptions is thrown:

  1. GetUserStatus timed out - when you start a process

    image
    image726×570 206 KB

  2. The operation was canceled - when the Robot gets disconnected from Orchestrator and is unable to reconnect.

    image
    image787×729 151 KB

Solution:

For both scenarios, the solution is to terminate the UiPath.Service.UserHost.exe service.

image

And this is all you have to do if your Studio does not work after auto update :slight_smile:

Alternatively, a computer restart will work just as well.

21 Likes
3

It works, thanks!

2 Likes
4

Unfortunately, the solution does not work for me since I don’t have UiPath.Service.UserHost.exe service in my Task Manager. Is there any other solution to this problem?
I can’t run any process via UiPath Studio :frowning:

1 Like
5

Hi @NobodySpeak

Welcome to our UiPath Forum! :slight_smile:

You can give your Studio a clean install by following this guide here:

Please let us know if you still experience some issues.

6

@loginerror

Hello,
I am always getting the same issue but when i tried to go with your solution, It is not showing me the service option.

1 Like
7

Another fix for this is to ensure that you do not have multiple installs for UiPath on your system. Go to ‘Add and Remove Programs’ and check to see if there are multiple instances of UiPath Studio. If there is, remove the older install.

3 Likes
8

Thank you i have followed this information successfully configured in Orchestrator

1 Like
10

Is there any other way? I can’t terminate UiPath.Service.UserHost.exe service given that I do not have the administer rights. Please advise.

1 Like
11

Hi @Derek_Yap

Welcome to our UiPath Forum! :slight_smile:

I would suggest a computer restart.

I believe that the issue comes from the fact that the service was not properly restarted at the time of installation. However, next time it starts it should start properly, which means a computer restart should work here just as well :slight_smile:

3 Likes
12

Hi,

I have tried re-installed the community version and restart the laptop. It does not work at all.

13

Hi @Derek_Yap
Could you share your error message?

14

Hi I am getting this error message “Get User status timed out” lot of times when I run the uipath program. Then I have to manually kill UiPath.Service.UserHost.exe. and then run the program. Do we have any solution to avoid this?

15

Hi @vasanth8891

How often does it happen? Could you let us know if it is still happening after the latest 2019.10 was installed and your computer was restarted?

1 Like
16

I had this same issue, terminated the service executable, and restarted, neither fixed the issue.
To resolve it i uninstalled uipath, deleted the C:\Users\%username%\AppData\Local\UiPath folder,
then reinstalled, now all is ok!

1 Like
17

This issue is occurring when I am running the bots using different version of UiRobot.exe.
E.g I was using between 19.8.0 & 19.10.0.
Running from cmd line using C:\Users\$$$$$$\AppData\Local\UiPath\app-19.8.0\UiRobot.exe" and later running from Uipath studio which uses “C:\Users\$$$$$\AppData\Local\UiPath\app-19.10.0\UiRobot.exe”.
Hence to avoid this I updated the version in cmd line arguments. This solved the problem.

1 Like
19

I am getting the error while i debug a work flow

error
error800×600 54.2 KB

20

Hi @Swagasmini_Jena

The solution to the error is in the first post of this topic :slight_smile:

3 Likes
21

not able to delete this folder have any solution