How to fix errors after Studio Community Edition auto-updated from 2019.8 to 2019.9

This short tutorial will teach you how to fix your Studio Community Edition if it misbehaves after the auto-update.

Observed Behavior

The Robot is unable to execute a process or is disconnected from Orchestrator after you update to v2019.9 Studio Community Edition from v2019.8 via the auto-update option.


This issue occurs if the Robot Agent (Tray) is active during the update. After the update is complete, one of the following exceptions is thrown:

  1. GetUserStatus timed out - when you start a process

  2. The operation was canceled - when the Robot gets disconnected from Orchestrator and is unable to reconnect.


For both scenarios, the solution is to terminate the UiPath.Service.UserHost.exe service.


And this is all you have to do if your Studio does not work after auto update :slight_smile:


It works, thanks!


Unfortunately, the solution does not work for me since I don’t have UiPath.Service.UserHost.exe service in my Task Manager. Is there any other solution to this problem?
I can’t run any process via UiPath Studio :frowning:

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Hi @NobodySpeak

Welcome to our UiPath Forum! :slight_smile:

You can give your Studio a clean install by following this guide here:

Please let us know if you still experience some issues.


I am always getting the same issue but when i tried to go with your solution, It is not showing me the service option.

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Another fix for this is to ensure that you do not have multiple installs for UiPath on your system. Go to ‘Add and Remove Programs’ and check to see if there are multiple instances of UiPath Studio. If there is, remove the older install.

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