Please help: All my robots are showing up as "Connected, Unlicensed"

Help Orchestrator
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1

Hello,

Can someone please help me license my robots? I have the Community Version and currently have 3 machines installed within Orchestrator and 3 robots licensed and set up as such:

1. Robot1 = Attended (Automation Developer)
2. Robot2 = Production (Unattended)
3. Robot3 = Attended (Attended User)

However, all my robots are showing up as “Connected, Unlicensed”:
image
image

Here’s an overview of the license I have set up right now:

image
image969×441 29.4 KB

What my license allows:

image
image1462×249 22.1 KB

image
image1456×487 48.3 KB

NOTE:

  • All robots are assigned to their designated environments
  • I am currently setting up my UiPath assistant with a machine key/orchestrator URL because every time I try to use the service URL method it shows me this:
    image

The only other thing I can think of is if I somehow added the machine name incorrectly… my domain is “Robot1\GTowerz” and I have the machine and robot name as “Robot1”. Is that what I’m supposed to put within this “Name” text field?
image

All the robots were working fine and then from one day to the next everything just broke… :frowning: I’ve looked and tried everything I found online, I think I now need a human to help. Let me know if you need additional info from me!

Thanks!

1 Like
2

Hello @GTowerz!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

You can check out some of our resources directly, see below:

  1. Always search first. It is the best way to quickly find your answer. Check out the image icon for that.
    Clicking the options button will let you set more specific topic search filters, i.e. only the ones with a solution.

  2. Topic that contains most common solutions with example project files can be found here.

  3. Read our official documentation where you can find a lot of information and instructions about each of our products:

  4. Watch the videos on our official YouTube channel for more visual tutorials.

  5. Meet us and our users on our Community Slack and ask your question there.

Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

Thank you for helping us build our UiPath Community!

Cheers from your friendly
Forum_Staff

3

Hey @GTowerz

Please check whether the machine name and the domain username, password you provided is right in place.

Thanks
#nK