Robot is connected but unlicensed

[william.coulson (Will Coulson)]

Hi all,

I am currently attempting to connect a new Studio robot to a virtual machine. The domain, username, machine key and Orchestrator URL are all correct, however the machine is being displayed as “Connected, Unlicensed” on UiPath Assistant and on Orchestrator.

Any suggestions on what I can do to resolve the issue?

Note: I have already looked at the below post but it’s not helped:

UI Robot Connected but Unlicensed

I am Currently using UiPathstudio Community Version : 2020.2.0 - beta.108 I have created a Standard M/c , Standard Robot (type – Unattended ) ,then Packages ,Proccess and finally job , my Ui robot was also well connected and shows green light. But from tiday morning it is showing Connected but Unlicensed. [2] [OrchestratorSettings]

[manjula_rajendran]

Hi @william.coulson ,

In Orchestrator check the license you assigned. Try from changing attended to unattended.

[william.coulson (Will Coulson)]

Hi @manjula_rajendran,

When I attempt to sign in I get message “License is already in use”. I am going to try changing the domain/username of the VM I want to connect, as I already have another VM with the same domain/user.

[william.coulson (Will Coulson)]

The issue was that the account names for both VMs were the same. We changed the account name on the second VM and it seems to have resolved.