Orchestrator - 60 Day Trial after One-Year-License

Help Orchestrator
, , , ,
1

Hello all,

Is it possible to license Orchestrator with a 60day trial inbetween of UiPath-Orchestrator-Basic licenses?

Our basic license is expired and we need to bridge the gap (for development & showcase only of course) with a 60 day trial License to get Orchestrator, Studio and Robots running.

For some reason the Trial Key (XXXX-XXXX-XXXX-XXXX) our customer gave us does not seem to work. “Activation Failed - The activation request seems to reflect a mismatch from your license details”.

From my understanding there should not be any problem. Sice our Orchestrator & Studio Infrastructure is all set up already and is set to unlicensed.

  • Could they have requested the wrong trial license key?
  • Could the SSL certificate renewal be the cause?
  • Do we need to create a deactivation request before we can install the trial license first?

**We did not consume any Trail License before that either.

Any information on this topic is much appreciated.
Thank you in advance :slight_smile:

2

Hello @TastyToast!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

You can check out some of our resources directly, see below:

  1. Always search first. It is the best way to quickly find your answer. Check out the image icon for that.
    Clicking the options button will let you set more specific topic search filters, i.e. only the ones with a solution.

  2. Topic that contains most common solutions with example project files can be found here.

  3. Read our official documentation where you can find a lot of information and instructions about each of our products:

  4. Watch the videos on our official YouTube channel for more visual tutorials.

  5. Meet us and our users on our Community Slack and ask your question there.

Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

Thank you for helping us build our UiPath Community!

Cheers from your friendly
Forum_Staff