Completely Black screenshots saved by UiPath

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1

Hi Team,

We are using RE Framework and with the in-built take screenshot workflow, the BOT saved completely black screenshots yesterday. On the other days, screenshots were saved correctly. Do you have any insight on this issue?

2

Hello @amaljoyclaysys!

It seems that you have trouble getting an answer to your question in the first 24 hours.
Let us give you a few hints and helpful links.

First, make sure you browsed through our Forum FAQ Beginner’s Guide. It will teach you what should be included in your topic.

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Hopefully this will let you easily find the solution/information you need. Once you have it, we would be happy if you could share your findings here and mark it as a solution. This will help other users find it in the future.

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Cheers from your friendly
Forum_Staff

3

Hi @amaljoyclaysys,
Are you able to provide some more details. Is it attended or unattended automation? Do you have Robot service installed as a system or user thread? (installed from MSI or EXE package). Does anyone have additional access to mentioned machine and could be connected when process was started?