Unattended robot. Issue with disconnecting license

[Vinncent_0]

Hi. I’m facing an issue with unattended robot connected to the Orchestrator in cloud version. In Assistant, approximately every 30 seconds licensing is lost and I can see an information about unable to retrieve the license. Does anybody encountered similar issue?

[THIRU_NANI (NaNi)]

Hi!

Logout from Cloud,Studio and Assistant…

Now open the assistant navigate to UserIcon->Preferences->Sign in

This will redirect to the browser and automatically sign in to the studio and cloud as well

Try this and let me know…

Regards,
NaNi

[Vinncent_0]

Hi Nani,

This is exactly how robot is connected. It works, but every ~30s license connection is lost and retrieved after another few seconds or after clicking refresh

[THIRU_NANI (NaNi)]

Hey!

Refer the below thread

How to fix your Studio installation / Licensing issues

How to fix your Studio installation / Licensing issues If you encounter an issue with your Studio installation and or licensing issues, please follow the below procedure to re-install the most recent stable version of Studio. Before you start, you might want to backup your settings. Please follow this guide on how to do it: Studio Community Edition - how to properly backup your settings Install all latest Windows Updates. Uninstall Studio from Apps & Features menu: [image] Navi…

Regards,
NaNi

[Vinncent_0]

Thank you for the tips, but unfortunately it’s not the solution. Case doesn’t concern studio installation (which I reinstalled few times and didn’t help). It’s something with the connection between robot/assistant and cloud orchestrator.

[Rahul_Unnikrishnan]

Hello @Vinncent_0

Is this issue newly happened or are you trying to connect to orchestrator for the first time?
Is there any softwares restrivting the connection?

[Inderjeet_Singh]

Please check all Uipath Robot services are running or not .Also check network connectivity between Robot and orchestrator .

[loginerror (Maciej Kuźmicz)]

Hi @Vinncent_0

What is your Studio and Assistant version?

[Vinncent_0]

@Rahul_Unnikrishnan
Issue started happen after switching orchestrator from on-premise to cloud.

@Inderjeet_Singh
Services have been checked many times and looked fine. As it’s company environment, after call with UiPath support I engaged internal IT to check some network connectivity/policy. Since today, robot started work correctly. Probably something blocked signalr related component.

@loginerror
22.4.3. Installation was performed in a Studio+Robot approach.

Thank you all for being involved in the topic