Job failed in orchestrator, remote desktop

[g_ii]

Hi,

My job failed in orchestrator while the remote desktop is sign out. However, the process is successfully run when the remote desktop is signed in (When the screen is on).

PS: The robot setting > login to console is set to no

The error faced by the project

1. When click activity. The exception details show :

Timeout reached

*I didn’t edit the properties of the click activity, even though the stimulate click. The stimulate click is default. ( I didn’t make it true or false)
*Not sure whether it’s because of the stimulate click, but I saw online someone said it doesn’t affect it.

2.Take screenshot error :

Take Screenshot: System.ComponentModel.Win32Exception (0x80004005): The handle is invalid at System.Drawing.Graphics.CopyFromScreen(Int32 sourceX, Int32 sourceY, Int32 destinationX, Int32 destinationY, Size blockRegionSize, CopyPixelOperation copyPixelOperation) at System.Drawing.Graphics.CopyFromScreen(Point upperLeftSource, Point upperLeftDestination, Size blockRegionSize, CopyPixelOperation copyPixelOperation) at UiPath.Vision.UiImage.FromScreenRegion(Rectangle region) at UiPath.Core.Image…ctor(Region screenRegion)

Thanks and regards,
G_ii

[Rahul_Unnikrishnan]

Hello @g_ii

Please check whether the robot is installed in service mode in the remote machine.

Thanks

[g_ii]

Hi @Rahul_Unnikrishnan ,

I opened the task manager and found these few item.

It means that I installed the service mode right?

[Gokul001 (Gokul Balaji)]

Hi @g_ii

You can install the correct one

Check out this thread

Issue in take a screenshot on VM

Indeed! I have just double checked and it seems like I gave you outdated information. Unfortunately, the MSI installer no longer works with the Community license. Therefore, this solution will not work here. In this case, I would still try to see if the issue can be fixed by running the process on another machine, just to remove the possibility that it is a local machine issue. In the meantime, I will register this topic in our internal issue tracker for further consideration by our team. I w…

Hope it will help you

Regards
Gokul

[g_ii]

Hi @Gokul001

I installed the service mode…

Is it possible that the error occur because it didn’t stimulate click?

Thanks.

[Gokul001 (Gokul Balaji)]

Hi @g_ii

In the Click activity → Enable the Simulated click option in the properties

Regards
Gokul

[g_ii]

Hi @Gokul001

When I select the stimulate click, the error message is shown as below :

Click with “Simulate” is not supported for this element. Please use other input method.

…

Is it because the button is undetectable? But when debug or run the studio, it’s work.

Thanks and regards,
G_ii

[g_ii]

Hi @Gokul001

Wanted to ask is it possible that a selector can work in Studio and UiPath Assistant, but it are not abele to detect when run through the orchestrator.

If it is possible, then maybe it’s because of the selector as

“Click with “Simulate” is not supported for this element. Please use other input method.”

is shown when I enabled the stimulate click.

As previously, before I enabled the stimulate click

timeout reached

error is shown.

Regards,
G_ii

[Gokul001 (Gokul Balaji)]

Hi @g_ii

After modification have you publish the package?

Check out the resolution of the PC

[g_ii]

Hi,

found that the root cause of the job is due to the popup box of the server manager that appears every time I login into the remote desktop.

Thank you.