Desktop has been disconnected while performing UI actions when using Orchestrator to run jobs


I meet a quite strange situation that when I run a robot process deployed in a virtual machine:

  1. Run by studio in remote desktop: everything is fine.
  2. Run by orchestrator: it always got the error ‘Desktop has been disconnected while performing UI actions’, at the same place where a click activity on web element was being executed.
  3. Run by orchestrator, and I connected to the remote desktop where jobs were running to observe what happen: it run smoothly till the end.

Does anyone have met similar problem? Thanks in advance.

Is your robot configured as Unattended robot in orchestrator?

Try to Simulate your Click activity. If that doesn’t work, try invoking your workflow using ‘Launch Workflow Interactive’.

Let me know if it works.

Rammohan B.

After using Simulate Click option, that works fine. Now it’s stuck in other places and I’m trying to solve it. Thanks a lot!