Desktop has been disconnected while performing UI actions - Remote VM Issue

[bejoysk (Bejoy)]

Hi All,

I have UiPath application in remote desktop (VM). I am using windows scheduler to run the bot.
When the remote desktop is open automation (web) works fine. But when I minimize the remote or close the remote VM, I am getting error “Desktop has been disconnected while performing UI actions”.

I found in the forum that adding some parameter in local computer registry will resolve the issue.
I would like to know if there is any other method to resolve this issue. Please help.

Thanks,
Bejoy S Krishnan

[ovi (Viorela Preda)]

Hi Bejoy,

Check this post for details regarding the error:

Usual Orchestrator errors (FAQ) - Troubleshooting

This is a list of errors that usually occur in Orchestrator and cause the Robot to not start a job. These errors can be found in the Jobs page, in the Job Details window. No robot available for user X This error is displayed when the Robot provisioned on Orchestrator has a username does not coincide with the Robot machine’s username. Permission missing: Launcher This error is received in the following scenario: robot is connected to orchestrator with user “abc” on the robot machine you try…

“We recommend to sign off all the users from the Robot machines before executing a job.” → you coud also try this.

But it order to avoid this error, our QA team found this workaround to modify the registry.

[ClaytonM]

@bejoysk

I found in the forum that adding some parameter in local computer registry will resolve the issue.

I would like to know if there is any other method to resolve this issue. Please help.

I’ve been using a workaround this whole time, which is don’t minimize or close your RDP window while a job is running on that session. So, in other words, I just bring focus to another window and leave it in the background and works fine.

If there is a registry fix for what seems to be a feature of Remove Connection (not UiPath), I would like to know as well.

Oh, and there is a way to activate multiple sessions per user, but I don’t recommend this solution because any time a session is logged in and you try to access that session, it creates a completely new session instead.

Thanks.