How to resolve the Issue of Robot Unavailable


Hi Team,

I have Created assets in Orchestrator but when im trying to sync the Orchestrator with Studio i am facing the issue as “Robot Unavailable”.

Could you please help me out.
Thanks in Advance:)

Rajitha Nallagatla


Hi @rajithanallagatla

If you hover your mouse over the “Robot Unavailable” message you will learn more about the error. Typically, the issue comes from the Machine and Robot not being properly configured in the Orchestrator.

Please make sure you follow the guide to set it up here and that your domainname\username are matching the ones you can when you execute this command in the Windows command line:


Try the below troubleshooting steps:


Hi ,

Can anyone suggest me someother Solution.

Thanks in Advance!!


Hi @rajithanallagatla

This depends on the message you get when you hover your mouse over the error “Robot Unavailable”. Please post a screenshot or a text that is being displayed then.


Hi ,

Attached is the screenshot.



It looks the error is indeed indicating that this is the correct solution:


even i tried with the above mentioned solution its of no use.
Thank you


Try this one



Can you please list what you have done and also add some screenshots of your settings?