Issues about orchestrator ,i can't able to do uipath robot

[anwar_sd]

Hello Friends

I am trying to create robot but it was showing message like " Robot Unavailable"
and more over
orchestrator–> machines–>Installed Version shows = Unknown

what is the reason for that ?
Please anyone give me solution for this

[Chetan94k (Chetan Kumar Sharma)]

Hi @anwar_sd
Reason is, your robot is not connected with the orchestrator.
Once u provision the robot in the orchestrator, then open the robot tray settings and provide the orchestrator url and machine key of provisioned robot.It will work.

[Mohamed_Abbas (Mohamed)]

Hi Chetan94k

i did all this and my robot showing connected in mashine but still the same issue in orchestrator machines still showing unknown

is there any configuration should me done to fixed this issue

[Alin_Pintilie]

Hi , I have the same issue. Showing Unknown

[nadim.warsi]

try these steps

UiRobot Disconnected - Robot Unavailable : Robot does not exist

Perfect! Resolution ToDos: Use ‘whoami’ in command-prompt to get the username for the robot and pass your windows login password(if any) Use ‘hostname’ in command-promt to get your machine name Use any url - https://platform.uipath.com/ or https://demo.uipath.com/ Paste the machine key from Orchestrator>Machines tab > Details icon Disconnect from VPN (if any connected)

[Alin_Pintilie]

Hi, thank you. The problem was that I did not provide the domain in Orchestrator but only the username.