After succesfully log in to the new cloud, problems to log in to the service or "Tenant"

[Santiago_L (Santiago Langwagen)]

https://platform.uipath.com/
After succesfully log in to the new cloud, problems to log in to the service or “Tenant”.

With Studio i can get credentials from my Tenant but can not log in to make changes.

Sorry about my english.

Please Help!

[Palaniyappan (Forum Leader)]

Hi @Santiago_L

Welcome to uipath community buddy

what was the issue you were facing while trying to click on tenant in service tab
can we have a screenshot of that error if possible
Cheers @Santiago_L

[Santiago_L (Santiago Langwagen)]

Hi,

Yes, i will attach the first error that appear after trying to click on tenant.

Thanks!

[Santiago_L (Santiago Langwagen)]

Sorry, wrong attachment, this one insted.

Thanks!

[Palaniyappan (Forum Leader)]

kindly have a view on this buddy

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…

Cheers @Santiago_L

[Santiago_L (Santiago Langwagen)]

Thank you very much! @Palaniyappan!

Solved!

[Palaniyappan (Forum Leader)]

Fantastic
Cheers @Santiago_L