Orchestrator cloud error ahter signing in

[MaryB2019 (Mary A. Bonner)]

I am signing in and reach the Services Screen but then when I click on the service I receive the following error. I also tried to sign in under a different email address and received the same error. Any ideas?

[KarthikByggari]

Please use the same email address that you used to login into the Orchestrator platform.
If you used to login with gmail, try logging in with your google account.

[MaryB2019 (Mary A. Bonner)]

I tried logging in using google and when I get to the services screen and click on the default name to get to the Machine, Robots, Assets, etc. I get the same error screen and there is no other explanation on how to correct this. Thanks for trying to help.

Mary

[ovi (Viorela Preda)]

Can you please use platform.uipath.com when logging in instead of cloud.uipath.com? Also, please keep in mind that for now only Chrome browser is supported.

[MaryB2019 (Mary A. Bonner)]

Hi ovi,

I did as you suggested and I still get into the Service screen shown here.

Then when I click on MaryBRPA4 I get this error now

By the way I am using the Community Edition if that matters?

Mary

[loginerror (Maciej Kuźmicz)]

Hi @MaryB2019

Maybe this will help:

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…

[MaryB2019 (Mary A. Bonner)]

Thank you so very much for helping me resolve that. I followed your instructions and I am back in Orchestrator.

And thanks to everyone who responded so quickly.

MaryB