I can't connect to "https://platform.uipath.com/"

[mzamel (mouhaned)]

Installer(.exe or .msi):

License type(Free, Trial/License code):

Studio/Robot version:2019.4.3

Current behavior:

Screenshot:

weeks now i can’t access to my orchestrator interface !! when I try to log in this message appears

[Pablito (Pawel Wozniak)]

Hi @mzamel,
Welcome to the Community!
Please check this solution:

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…