Orchestrator failling to load

[Eduard-George_Dobre]

Hi there,

I am not sure if an update to the Orchestrator has happen in the morning or if there is something else, but I cannot connect with the tenant account to the platform any longer as the page will not load, nor the mobile application is not connecting.
Today I have experienced minor disconnects even before this.
Am I the only one experiencing this kind of trouble?

Thank you,
Eduard

[Palaniyappan (Palaniyappan P)]

Buddy @Eduard-George_Dobre

Welcome to UiPath community
use the link https://platform.uipath.com
login with any authentication method like with google or other login methos
once logged in click the services tab
There click the tenant name buddy
you will be taken to your tenant from the cloud

if you were facing any issue 500 error kindly have a look at this thread buddy

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…

Cheers @Eduard-George_Dobre

[Eduard-George_Dobre]

Hey there,

I’ve used the post you’ve sent to me and it worked.

Thanks a lot,

Eduard

În lun., 3 iun. 2019 la 13:43, Palaniyappan via UiPath Community Forum uipath@discoursemail.com a scris:

[Eduard-George_Dobre]

I’ve consulted the earlier post and made all the necessary changes and it worked.

Thanks a lot @Palaniyappan

[Palaniyappan (Palaniyappan P)]

Fantastic buddy @Eduard-George_Dobre
Cheers