Unable to open Default Tenant from Account URL - 500 Unexpected Error Occurred

[kavinilammurugu (Kavinilammurugu M A S)]

Hi,
I am getting “500 Unexpected Error Occurred” when i click on my Default Service/Tenant from Uipath Cloud Platform (platform.uipath.com)

/GenericError.html?aspxerrorpath=/Account/ExternalLoginCallback

Please advise

[wasea (Vasile)]

Hello @kavinilammurugu,

Your issue seems to be as the one described here:

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…

You can try the solution described there, it might work.

Vasile.

[soorya_prasad]

thank you so much. i was confused a lot about this since last 2 days. it worked now. very happy… thank you so much

[priyesh]

Thank you. it’s really helpful.

[nipen.mehta]

Thanks a ton !!!

[Sharath_Logandha]

Wow worked like charm. Thanks for the information Vasile!

[anjaniR (Anjani)]

Thank you. It works for me too