Abandoned Queue Item in Long-running workflow

Hi all

I have a process build in Document Understanding Template. I noticed that when we sent validation to Action Center and takes more than 24 hours to human validate it, the Queue Item status changes to Abandoned.

Doc attached says

If a long-running workflow is attached to queue processing and the workflow is in a suspended state, the queue item will remain in an in-progress state even beyond 24 hours until the workflow sets the transaction status upon resumption. Queue item identifiers will be part of the persisted workflow context if included in the same scope of Wait and Resume activities.

Can anyone explain what is Queue item identifiers ?

We use official Document Understanding Template

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Hello @rikulsilva!

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Hello, any answer to this question?

Not yet, items continue going into abandoned…