Queue Items Abandoned after 24 hours in long-running workflow on Cloud

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I’m having a problem with Queue items going into ‘Abandoned’ after 24 hours of ‘Suspended’ for Action Center validation.

It’s as a long-running workflow, with persistence enabled, and the Wait for Document Data Validation is called from the Main workflow. Is there another setting I can to check to ensure it’s a ‘Long-Running Workflow’?

I know for on-prem I could fix the web.config file, but this is a cloud setup.

I have another Document Understanding process I’ve put into production on the same Cloud Orchestrator account and it is not giving me the same problem. Is there another setting I maybe need to check in the folder?

Thank you for your help.

1 Like
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Hey @amanda.hydar

So you are using queue items for the same to track something on it right ?

Thanks
#nK

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Hi @Nithinkrishna thanks for your reply. Yes, in both automations I have a document I’m extracting values from, the fields with low confidence need to be Validated in Action Center, but stay suspended in the Queue until complete, which may take longer than 24 hours. The queue item is passing the extraction export filepath and PDF filepath to the Performer, so it’s a problem when it gets abandoned.

One of my automations is staying suspended, the other is going into abandoned after 24 hours. But I am using the same activities, only difference is they are in different Orchestrator folders/queues, so I’m curious about the Orchestrator settings, maybe there is something I am missing in those settings?

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Hey @amanda.hydar

Yes, but that can be configured as of now only in OnPrem orchestrator.

But I believe you are using a cloud version ?

Thanks
#nK

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Yes, I am using the cloud version. Turns out my issue doesn’t actually affect things, as long as the job is able to be suspended longer than 24 hours, it will just pick up the abandoned queue item after it is corrected in Action Center and resumes.

I guess I just never noticed the queue items do this in DU workflows. Thanks for your help @Nithinkrishna

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