You might be having an issue with a Citrix virtual driver (SmartCard). Contact your system administrator for further assistance

Hi all, hope someone can help with this. I have a problem when trying to launch a Citrix Application through Citrix StoreFront. The process is started from Orchestrator.

The error message that Citrix throws is:
You might be having an issue with a Citrix virtual driver (SmartCard). Contact your system administrator for further assistance

What is really strange is that if I log in to the robot through Remote Desktop, and then start the process from Orchestrator, then everything works fine.

Here is a screenshot that I’ve had the robot attach in an error-email:
CitrixSmartCardError

The Citrix Reciever is version 18.12.0.12(1812).

Thank you for any help.

Hi @ripers

Could you contact our technical support to properly track this issue?

It will guarantee that you receive a follow-up.

Ok I will do that. Thank you loginerror.

Hello @ripers was the issue resolved? Is that an issue with Citrix Workspace?