UI element is not clicked when running process though Orchestrator


I have an issue where the UI element is not clicked once the process is ran through Orchestrator. I have created a post before about the exact same issue but it was concluded that Internet Explorer was not responding when clicking the download button (UI element is not found when running process though Orchestrator).

We have recently swapped to Chrome and the behaviour remains which got me thinking it is not a browser issue at all. The robot just assumes it clicked on the button but it actually didn’t do anything and carries on with the next activity.

I searched around to see if anyone has found a solution for my case but nothing has really changed anything.

The download button I’m trying to click is very responsive and quick so it’s not a delay issue as even if I do it myself or by running through studio the “Save-As” window shows up immediately.


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No proper answer for this query yet!. I am facing exactly the same issue.
I working absolutely fine in my machine, but when I run from the orchestrator, the particular UI element is not clicked!.


Is your robot installed in service mode?

And did you try using simulate click?

And is the resolution set for your robot in orchestrator?