Hi,
When I run the process in UiPath by clicking “Debug” and selecting “Run File,” it executes without any errors. However, when the same process is scheduled through Orchestrator and triggered, I receive an error stating: “Unable to click on icon.” I have attached a screenshot of the logs for your reference.
Could you please help me understand why this error is occurring when the process is run through Orchestrator?
Thanks,
Jyothi.
Hi @Jyothi31
When you run from orchestrator, are you able to see the process in action in that machine?
Login to that machine then start job from orchestrator. Error says pop up is blocking so can the case that some pop up is there which needs to be handled.
Alternatively, login to the machine and trace the steps manually that your process is doing, then see if any pop up is there . Is yes, handle it.
Regards
Sonali
dont you have screenshots in the process when it errors out? if you have check them
generally windows notifications needs to be turned off else those might block as well
cheers
As the log message, there is some pop-up which is blocking your Click activity.
One quick fix would be changing input method of Click activity to Simulate. This will ensure even your UI element is in background, it will be able to click on it successfully.
@Jyothi31 if you are using RE-Framework, can you go to machine and check the exception screenshot ?
Hi @Jyothi31
Open the VDI and trigger the bot then you can know easily weather any popup is displaying or not.
