The process does not start via Orchestrator

[King]

Hi,

I start the process from the orchestrator as the machine has been set successfully. However, the process does not start. The status is just pending.

Please help

[ignasi.peiris]

Would you mind checking if “Non-Production” or “Unattended” was selected as type?

Also, I guess that there are Unattended Licenses available on your Orchestrator, correct?

[King]

Hi Ignasi,

Could you suggest where I can check it ? I have allocated the unattended robot to the machine.

Thanks

[ignasi.peiris]

You could try to start the job manually on Orchestrator to find it:

1- Navigate to the folder where your process is created in Orchestrator
2- Go To Automations - Jobs
3- Start manually a process (clicking on the “play” button on the right)
4- Check the value on the “Job Type” field after selecting all your process details:

From the triggers page, it can also be found:

*Depending on the version of Orchestrator you’re using, the screenshots might change a bit

[King]

Hi Ignasi,

Thanks for your information. I checked and found I mistype the domain/username. Therefore, the orchestrator cannot connect to the robot. Thank you very much for your help !