Take screenshot fails in unattended mode when RDP disconnects

Take screenshot fails in unattended mode when RDP disconnects.

My robot is configured in user mode. ‘Take screenshot’ activity fails in unattended mode when RDP disconnects.

image

Can anyone please help me out on this.

1 Like

Hi,

When RDP disconnects normally we receive timeout errors. In this case bot is unable to take screenshot because RDP session is disconnected . So, in such scenarios we normally place a default image in the same location where takescreenshot workflow is present in the framework folder and We add logic inside takescreenshot workflow that if bot is unable to take screenshot then in the catch section we send exception email and default image as an attachment.

But that won’t serve any purpose to my problem as I need the screenshot whenever an exception takes place.

Default image will not serve me the purpose as i need screenshot of screen where BOT got failed.

Your question has the answer I guess.

Service mode should help !

What exactly do you want a screenshot of though?

Your RDP session is disconnected, so how to do expect to take a screenshot of a disconnected RDP session? If the desktop was available to take a screenshot from then the RDP wouldn’t be disconnected and the error wouldn’t be occurring…

Am I misunderstanding your situation?

Jon_Smith… I am running my bot in unattended mode and need to capture bot failure as an exception. Need to capture the screenshot where bot fails.

I have to run my unattended bot without connecting to the bot machine via rdp.

That’s the requirement

Ok, lets just explain the situation in more detail so we can all understand what you are doing and what you want.

So the bot is running on a virtual machine somewhere, if you have an RDP session open connected to that VM the bot can take a screenshot, but if you don’t have the VM open the bot cannot take a screenshot?

Have you tried making a bot that only takes a screenshot so the error is not a factor? Try doing that and testing out if the bot can only take a screenshot when there is an RDP session connected. This could make sense as the VM can have no screen to take a screenshot of when its not connected to any RDP.

@Jon_Smith

Yeah. Precisely…

To seperate or the issue, i tried making only 1 xaml with the take screenshot activity and save image . It works fine when rdp session is open in front of me. It fails the moment i minimize the rdp session or disconnects it.

It happens for both unattended and through developer studio bot testing .

@Nithinkrishna

Thanks Nitin. How to update user mode to service mode. Can i simply uninstall the robot in BOT machine and reinstall again using service mode as option ?

Ok, this is very clear now. Nithin was correct to suggest Service mode.

To explain your problem clearly, a virtual machine has no monitor and only displays visual screen elements when a user is viewing through an RDP session. When its disconnected its basically not displaying a screen anywhere and therefore impossible to take a screenshot.

UiPath has Service Mode which should resolve this issue for you as it will spin up a session.
Try reinstalling UiPath Robot on the VM as Service Mode.

See here for another topic discussing it.

Hi @Sumit_Ghosh1,

If you have the following robot settings, your screenshot activity will work.

Robot user settings

Why does this work?
Robot Settings (uipath.com)

Login To Console Enables the Robot to connect to the console session of the machine where it is installed. Additionally, it indicates if you can connect multiple Robots to Orchestrator using multiple users ( High-Density Robots ) or not. By default, this is set to No . To enable High-Density Robots, set the value to No .
If set to No , the Unattended Robot creates an RDP session when executing a process.

Using service mode is something new to me thanks @Nithinkrishna for the alternative.