Setting up Tenants in Orchestrator

I am setting up cloud orchestrator for a client, but have run into an issue:
They currently have another supplier, but have not used the cloud services before, yet when I log into to setup their tenants (service), I see they have -2 licenses:

So I am unable to create a new Service.
They have a license for a non-production and unattended robot, but neither have been activated on the default site.

Does anyone have any ideas whats going on?