I know this is a question which already came out several times, and trust me, I went through all the related topics but I couldn’t find a satisfying answer to my issue.
What I got:
An account in Outlook (let’s call it Firstname.email@example.com for confidentiality reasons) with three shared mailboxes added through File > Account Settings > Email > Change > More Settings > Advanced > Add.
It looks like that:
Each of the three shared mailboxes appears under its own name in Outlook (“Shared_mailbox1”, etc.) and is linked to an email address like "Shared_mailbox1@company.com", etc.
What I would like to do:
Send an email on behalf of one of the shared mailboxes to my main account address.
What I’ve tried so far:
The Send Outlook Mail activity
I’ve tried to set the account field with either the email address ("Shared_mailbox1@company.com") or the name (“Shared_mailbox1”) of a shared mailbox.
In both cases, I got an “Account not found” error message.
If I leave the field blank, I receive an email from my main address ("Firstname.firstname.lastname@example.org").
The Send Exchange Mail activity
Here I use my main email address and password in the logon fields, which works fine.
In the sender fields, I’ve tried numerous things:
- for “From” field: both email address ("Shared_mailbox1@company.com") and name (“Shared_mailbox1”) of a shared mailbox.
- for “Name” field: leave it blank, email address and name of a shared mailbox
Regardless of that, I always receive an email sent by my main address ("Firstname.email@example.com"). It seems like the robot doesn’t care about what I typed into the “Sender” fields.
I honestly don’t know what to try next, and I hope someone will be able to help me on that point…
Maybe I’m missing an obvious point, but I couldn’t find an explanation to that behaviour so far.