Hello,
i’ve read through the forums and followed what appeared to be the solution to my issue, but still having problems. I’m using the “use desktop outlook app” activity but don’t want to send from my personal account. I’ve created a shared mailbox so that i’m able to send from that account and the shared mailbox actually shows up in the dropdown box of the outlook activity and that is what i want to send from. below are the scenarios that i’ve tested and the outcomes:
I selected the shared mailbox from the dropdown menu of the activity, when i ran the automation, it still sent from my personal email.
with the shared mailbox still selected in the main activity, i added the name of the shared email account in the “account” field in the properties panel of the send outlook mail message activity and got the error “account not found”
i changed the dropdown box to default Email account and kept the name of the shared mailbox in the account field of the “send outlook mail message” activity and also got “account not found”
i’m able to send a test email manually from that account and it works fine. I also checked the spelling and made sure all case sensitive is correct. the company i’m working for is not comfortable with me using “send SMTP activity” so would like to continue using the activity that i’m using. I went to my outlook account settings and only my personal account is showing up there. Should i edit anything at that level? Any advice would be helpful.
Select the secondary account which you want to send. Open the Properties of Use Desktop outlook app activity there is option called Account mismatch behavior. It is by default in the Use default email, select the fail option and try sending mail.
i have selected that option and selected the shared mailbox and ran through all 3 scenarios again. Does the below look correct?
The ChangeManagementInformation is the mailbox i want to run from. I noticed it doesn’t have the “@companyname.com” as my perosnal email has went i click on the dropdown.
But this is the way it appears in the outlook address book:
Ensure the shared mailbox is added as an additional account in your desktop Outlook app settings. Confirm the shared mailbox displays in the account list. In the “Use Desktop Outlook App” activity, select the shared mailbox from the dropdown. In the “Send Outlook Mail Message” activity, leave the account field blank. Test the automation. If issues persist, verify correct spelling and case sensitivity.
@Ankit1M ,
update, i clicked on this security box multiple times until it finally disappeared. then the automation quit running, but still sent from my personal account
@Ankit1M ,
one more update. Was just playing around and i noticed when i added the email account, a third option popped up in my dropdown:
i selected to send from that account, but it still came from my personal(i do have “fail” checked on account mismatch property). i did add the email address to the “account” field and got a different result. The emails are being stored in the outbox of the shared account, but not sending:
if i click on one of the outgoing emails, the from field is still being sent from my personal.
