so I have a very specific problem and wanted to know if anyone had a similar situation.
A client wanted a specific UiPath Cloud URL Domain. Let’s use "https://cloud.uipath.com/abc" as an example. When we created the Cloud Platform we’ve used a different name - let’s use "https://cloud.uipath.com/alphabetc" as example. So we manually changed it within the UiPath Cloud Platform and that worked like a charm, so we are using “abc” now.
So I went to (re)connect all unattended robots, test robots and so on - worked fine as per usual.
Finally wanting to connect UiPath Studio, following error occured:
I was able to replicate that error on other users (developers) on that “abc” UiPath Cloud Platform. Basically, I invited someone else to access the “abc” Cloud and they had the exact same error. Now I got curious and instead of connecting via the clients virtual machine, I tried my company client. Same error.
Further when I tried to re-connect to my companys Platform on my company client, I now also received that error. Same for other users (developers), I have tried it with. The solution is to leave the “abc” organization and then you are able to re-connect to any organization whatsoever.
Sorry for the long post - but it needed proper details to be understood correctly.
Have any of you had similar problems, when switching UiPath Cloud Platform names? There should be some cases in terms of company rebranding, I’d assume.
Thanks for any help and input.
I could possibly imagine, this also being just a matter of time - until the name “migrated” correctly.
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After quite some time, testing back and forth and a really long support ticket, the problem is solved. The solution to the problem that can occur when moving tenants to another region can most likely be solved by contacting support and telling them that the redis cache has to be cleared. Otherwise the move probably doesn’t fully work or has “bad” caching to old stuff (in the old region).
Final Reply by UiPath Support:
Hi Adrian,
Thank you for your update!
That is great news!
As per my understanding our internal team fixed this by clearing the redis caching for this organization.
Please let me know if there is any other concern related to this issue.
Hope this helps anyone having a similar problem in the near future or when moving tenants to a new region.
