Page Not Loading After Login

Hello everyone, we are having some problems with a login workflow. The login screen is very simple and the bot is not having any problems typing in the username/password or clicking the Sign In button. However, once the Sign In button is clicked, Internet Explorer shows us a “This page can’t be displayed” error about 95% of the time. This problem only occurs when the bot is unattended and we are able to log in manually without any trouble.

Additionally, we have built two other processes that interact with the website. Neither of them have any trouble logging in. Does anyone know what might be causing this issue? The workflow is stored in the Init state of an REF, if that makes a difference.

Workflow:

Some solutions we have tried so far:

  • Changing the Options on the Type Into activities for the username and password to Send Window Messages and Simulate Click - This allowed the bot to log in for a short period of time (an hour or two at most), but ultimately it began throwing errors again

  • Changing the Options on the Click Sign In activity to Send Window Message, Simulate Click and Double Click - Same effect as changing the Type Into options, short period of success, but the bot began throwing errors soon after

  • Changing the resolution settings in our bot’s environment - No effect

  • Changing the timeout length settings in Internet Explorer - No effect

  • Copying the login workflow from the other processes we’ve built that interact with this website - No effect

  • Creating an entirely new login workflow - No effect

  • Updating the package that our Get Credentials activity comes from - Allowed the bot to login a few times, but it began throwing errors shortly after

did u check the selector of the Click -SignIn…???

Hi @CDrakeMSTS,

Welcome to the community!

Can you please confirm if you are logging in manually from the same machine where the unattended robot is running?

Are these two processes running on the same machine as well and using the exact same browser?

@pratyusha_gandham - The selector appears to be fine. Green validation indicator on the Selector Editor and the error it is throwing is actually in the workflow that follows the login. So we believe it is successfully clicking the login button

@goodoldme - Yes, we are logging in manually from the same machine. The other two processes are running on the same machine and using the same browser (IE) as well