On Sign In error Received: No such host is known

Hi,

I am unable to Sign In to get started, following are steps

  1. open UIPath Studio
  2. Enter Service URL “UiPath”, below error shown:
    “No such host is known”
    kindly guide.
1 Like

Hey @Farrukh_Munir

Are you using Cloud or On-Premise Orchestrator ?

This usually occurs because of few things as below,

  • The site is itself not present (Make sure URL is right)

  • If the site is restricted like you may need to use VPN to access it (Make sure you have access to the network - try opening the URL in the browser)

  • Use proper protocol as the URL is hosted - http or https

Hope this helps

Thanks
#nK

Hey Nithin,

I am using Cloud and following is the URL, I am assuming the following is the URL for Orchestrator, UiPath did send me any URL in my email

https://cloud.uipath.com/alliedbank/DefaultTenant/orchestrator_/?tid=1009356&fid=2930817

1 Like

Hey @Farrukh_Munir

Looks okay. I’m assuming you can able to open it in your browser manually & login successfully.

Just use this URL in the Assistant & try please - https://cloud.uipath.com/alliedbank/DefaultTenant/

Thanks
#nK

Hey Nithin:

This URL is working, but how can I open studio? when I tried to open the UiPath Studio; it was asking Service URL, which is not working

Hi! welcome to community!

can we try like this!

sign out from the cloud(https://cloud.uipath.com/) assistant and studio.

create an account in cloud and sign in with the same account!

open UiPath Assistant and navigate to user icon->Preferences->Orchestrator settings->You can use Service URL or also Machine key to connect to the orchestrator.

once done the above steps. this will automatically log in to the cloud,studio and assistant.

and also check the mail id which you used to login sometimes we might use other mail id instead of registered mail.

Regards,
NaNi

Hi,
I have follow the steps, but click on sign in button but nothing happens.
I am assuming following is the Service URL, I didn’t receive any from UiPath, how can I login? its seems complex
https://cloud.uipath.com/alliedbank

Hi!

No need to worry just open that url !

You have click sign in or login button! after that you have to sign up by using your business or normal Mail id. Then you have to create one organization(You can change the organization settings later).

After this you can see the cloud account looks like this!

Regards,
NaNi

Hi,

I have seen this cloud, but unable to open UiPath Studio

hi!

Could you please show us the error? so that we can help you in further steps!

Regards,
NaNi


please view attached error. unable to open “UiPath Studio”

Hey!

The service URL should looks like: https://cloud.uipath.com

clear the alliebank from the url. now click the sign in this will takes you to the cloud login from there.

Reference:

Regards,
NaNi

Hi @Farrukh_Munir

@THIRU_NANI above is correct. Could you let us know if setting the URL as https://cloud.uipath.com helped you resolve the issue?

1 Like

Hi,
As required, error screenshot is given below:

Hi!

Could you please mention whether you’ve already created the cloud account or not?

Can we sign in from assistant instead of studio?

Regards,
NaNi

Yes I have created the Cloud Account.

I have use the assistant also, but nothing happens:

Hi!

does your pc is connected to internet?

Regards,
NaNi

Hi,

Its connected to Internet.

@Farrukh_Munir are you able to take a call so we can investigate this?

Please DM me your email address and some timeframes when you are available.

Hi @Farrukh_Munir

As per the message above, please let us know your available time.

In the meantime, could you please run this in your Windows command lines and send us the output?
nslookup cloud.uipath.com

It might be a DNS server issue.