Not Getting Email Alerts

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The E-mail alert functionality in the orchestrator has been activated and configured according to the guidelines but no E-mails have been processed yet.

Fatal and Error alerts can be sent via email messages to users if they meet the following criteria:

  • the Enable Alerts Email check box from the Settings page is selected.
  • the email settings are properly set up in the Settings page. For more information, see Setting Up Email Alerts page.
  • users have a valid address specified in the Users page.
  • View permissions for the Alerts page.
By default emails are triggered every 10 mins. This can be configured

For more details, refer below guide:

For Orchestrator 2019.10.x and above:

  • Please check if the Users are subscribed to alerts. Click on username Icon ->My Profile



Please check if any user account has invalid email configured. There has been a case in which an invalid email for Admin user failed and it blocked other users with valid emails, too. Admin user had a "Task canceled error" and others had ServiceNotConnectedException in the event.

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A post was split to a new topic: Masil Email validity check