I do not receive email alerts from Orchestrator

Feedback Orchestrator
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1

Hi,

I do not receive email alerts from Orchestrator. (Version: Orchestrator 2022.10.2)
Other users with the same settings receive it:
Enable alerts email option from Tenant is checked.
Subscribe/Unsubscribe to all alerting events from Alerts is checked.
My email is correctly written in account settings.

I checked my inbox, I checked and unchecked the options shown above and re-login in to my account, no resolution.
What else should I try?
Thank you!

3

Can you check how you are added to the folders in the orchestrator?

Alerts dont work if you inherit permissions to a folder via a group (which is annoying) so you must be added to a folder explicitly.

4

Hi @Gheorghe_Alexandru

If you have verified that your email address is correctly entered in your Orchestrator account settings, and you have checked the options to enable email alerts and subscribe to all alerting events, there are a few other things you can try to troubleshoot the issue:

Check your spam or junk email folder: It is possible that the email alerts are being sent to your spam or junk email folder. Check these folders to see if the emails are being filtered there.

Verify the email server settings: Ensure that the email server settings are correct and that the email server is properly configured to send emails. You can also try using a different email server to test if the issue is related to the email server settings.

Verify the email delivery settings: Check if the email delivery settings are properly configured in Orchestrator. You can do this by going to the “Settings” page, selecting “Mail” and verifying that the SMTP settings are correct.

Check if your email address is added to the “Email Notifications” field in the alert configuration: Ensure that your email address is added to the “Email Notifications” field in the alert configuration for the specific alert type that you want to receive. This can be done by going to the “Alerts” page, selecting the specific alert type and verifying that your email address is added to the “Email Notifications” field.