Not able to login for UIPath orchestrator access

[Mohammad_Mukarram]

Hi
When i am trying to access below any of two links to login for Orchestrator using my Google account, getting error that “Account doesn’t exist”.
platform.uipath.com
demo.uipath.com
Although i have the access to my account. I can login with the same user/email on academy. I tried couple of below things but found no luck.

1. Tried to reset password but link for reset password didn’t arrive in my mailbox.
2. I tried to register using my same email id but got the below error.
   Basic Authentication is disabled for this user. Login with single sign-on instead.
3. Then i tried to register using my Yahoo email id instead of Gmail. I got a mail in my Yahoo account that “Verify your email”. When i clicked on button, i got the message that “your email has verified”. But when i tried to login on above links with my new account (yahoo account), then got the same error that “Account doesn’t exist”.

Can anyone help please, what is the issue here?

[AshwinS2 (Ashwin S)]

Hi @Mohammad_Mukarram

Check this

Orchestrator login issues

Thanks
Ashwin.S

[HareeshMR (Hareesh Madasi)]

Which browser you are using? Use chrome and check once @Mohammad_Mukarram

[Mohammad_Mukarram]

Thank you very much. It worked in Chrome. So it doesn’t work in Safari, right ?

[HareeshMR (Hareesh Madasi)]

Yes, it will work in chrome for now and Team is working on the compatibility with other browsers @Mohammad_Mukarram.

Glad it solved

[Mohammad_Mukarram]

Thanks
Although i am able to login but not getting Orchestrator page using below URLs, getting some other page. How can i get Orchestrator page to create Tenants?
https://platform.uipath.com
http://demo.uipath.com

[HareeshMR (Hareesh Madasi)]

Go to services tab there and click on the tenant name you have… then you will get that

[HareeshMR (Hareesh Madasi)]

Let me know if it works @Mohammad_Mukarram

[Mohammad_Mukarram]

Thanks, It worked

[HareeshMR (Hareesh Madasi)]

@Mohammad_Mukarram,

Happy to help