Not able to create folders in orchestrator

Help Orchestrator
1

I have installed Orchestrator2020.10 trail enterprise edition in windows server machine.

  1. when am trying add robots in the orchestrator its showing the attached message and not showing add robots option in the folders.

  2. When i try to add folders its not showing option to select classic folder and modern folder

2

Hi @Srini.B
Can you please attach the error message again?

3

Hi @Srini.B. In Orchestrator 2020.10 we have disabled Classic Folders by default if you are installing a new Orchestrator instance, which is what you have done. For customers upgrading from an older version of Orchestrator then Classic Folders will be enabled.

If you want to use Classic Folders, please go to Tenant - Settings - General. Scroll to the bottom of the page and you should see a tick box that you can check to “Activate Classic Folders”.

4

When I do that step it says “To activate classic folders you need first to disable the User License Management functionality from Automation Cloud” but i can not find that option in cloud. Does anyone know how to do it

5

@Mathew Ang Tan one of our team mates is facing similar issue and similar to jairo_sanchez not able to find that option in cloud to disable User License management functionality from Automation Cloud. Can you please guide us on the same

6

Hi @arindbas1 and @jairo_sanchez
I’m unable to help you with this. Please raise a Support ticket using this link: Contact Cloud Technical Support