Logs are not updating in orchestrator/ Not visible in orchestrator

Hi experts I need help. logs are updating in Uipath SQL database but when I start the job in orchestrator then logs does not appear. I also restarted the service but again no logs are available in the orchestrator.

thanks in advance


Please follow below steps.

Step 1:
Open a File Explorer and go to %appdata%\uipath\logs. (if there is no folder, then ignore this step and go to step 2)
You may find a file there, without extension, called “offline”. It is created by a Windows library “Event Tracing for Windows” or ETW and sometimes gets corrupted.
This file may be hidden, so please open the “View” menu in file explorer and check the option “Hidden items”.
Delete this file and restart the UiPath service.

Step 2:
stop the UiPath service
Delete the folder “C:\Windows\SysWOW64\config\systemprofile\AppData\Local\UiPath\Logs\execution_log_data folder” and restart the service.

Hope this will work


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