Link to Orchestrator Services Not Working

[jvac06 (Jesid)]

Hello, I am using the community edition and I am trying to use the demo orchestrator to follow along the level 2 training but I am not able to access the orchestrator.

Once I get to the services page within the cloud portal, where I understand I need to click on the services name to access, my services name link is not working not allowing me to access the orchestrator.

Can anyone help?

[KannanSuresh]

Try clicking Ctrl + F5 to refresh the browser.

If that does not work, can you try modifying the url to get to it?

Change the url from

https://cloud.uipath.com/youridentifier/portal_/serviceinstances

to

https://cloud.uipath.com/youridentifier/Default/

[jvac06 (Jesid)]

@KannanSuresh

UiPath

I tried refreshing it but no luck. I tried to then change the url to the specified one below, but I got a “Call Back URL mismatch error”. See below.

https://cloud.uipath.com/jvac06/Default/

[Palaniyappan (Forum Leader)]

Buddy @jvac06
try to use INTERNET EXPLORER buddy
and use this linke
https:://platforum.uipath.com
–enter any of the common authentication method like click google
and enter your gmail account credentials
–once after entering as you said click the services tab and click on your tenant name
This will work for sure
Cheers @jvac06

[jvac06 (Jesid)]

The authentication methods in IE don’t seem to be working. I tried it on edge too, I am able to log-in through there but same issue with clicking on the tenant name.

[tarekmadkour]

Try: UiPath

This should work. “cloud.*” was the old name and causes problems in some situations like this one.

[jvac06 (Jesid)]

that link worked, thank you @tarekmadkour!

[Udayan (Udayan Bhattacharya)]

I am able to log in to cloud.uipath.com or platform.uipath.com and see the service. When I click on the service, I get ‘unexpected error’ (code 500).
So I tried the link given by tarekmadkour but it did not work for me. It says ‘account not found’.
Deleting the service and creating a new one did not help either.
Any suggestion is greatly appreciated.

[Palaniyappan (Forum Leader)]

Welcome to UiPath community
Kindly have a view on this thread buddy

Error 500 when navigating to Orchestrator instance from your Cloud Account

Issue: You encounter this error page when you try to navigate to your Orchestrator instance from the Cloud platfrom: [image] Cause: Having both IPv4 and IPv6 address configured to connect to the internet might trigger an error message when accessing a service from your Cloud Platform account. Workaround: Try disabling IPv6 from your computer’s network card. To do so, follow the steps below Navigate to Control Panel\Network and Internet\Network Connections: [image] You can also quickl…

Cheers @Udayan

[Udayan (Udayan Bhattacharya)]

Thanks a ton Palani! Disabling IPv6 worked!
Regards, Udayan