Issue connecting Robot to Orchestrator [option greyed out]


I am trying to connect the Robot to Orchestrator but within Orchestrator the option to add the Robot is greyed out???

Any advice on this would be greatly appreciate.

[We initially installed Uipath Studio Community Edition along with Orchestrator website. And have since set up the Robot.]

Kind Regards,

Can you share the screenshot @lynda

I don’t understand this one. Are you using Orchestrator Community Edition:


Trying the onpremise version installed via UiPathPlatform.msi


Is this Enterprise only?

Yes, it’s fine. How many Robots do you have available in Settings - License?

We have no licenses currently showing, how do I go about getting a license for this as we are currently trying to complete a POC of Uipath.

Go to C:\Program Files (x86)\UiPath\Studio\UiPath
Run regutil.exe from cmd.exe like so: regutil export-info /out_file=C:\temp\response.txt

This will export your license data as an encrypted text which you can upload to orchestrator.
Not sure if it will work with community edition, but for the training license I got from my company I get 10 seats for attended, development and non-production.

Thanks, this worked for me. I have now successfully connected the robot to orchestrator.

Can you advise where I may find some simple test automation processes to show it working?

1 Like

You can probably find something here:

Hi @lynda,
You can get the video tutorial and knowledge about it.


Hi @elteru,

I am not even getting the liceses tab in the settings for uipath orchestrator?
DO you have nay resolution for this?

Strange, could you share a screenshot?

Hi @elteru,

Below is the screenshot:


Ok, I see you’re using If you were to use you get the Orchestrator 2018 version and the screenshots above would make more sense.

For Orchestrator 2016 I have no idea how to add licensing information.

Hi @elteru,

I am using VM ware for automation. The machine is connected to orchestrator.
I am getting the below error. After deploying my robot and updating the license as well in the orchestrator.

Job Details
Process: Note
Environment: UAT
Robot: Dev
Info: “Executor start process failed, reason System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))\r\n at UiPath.UiSystemClass.OpenInteractiveWindowsSession(String bstrUser, String bstrPassword, UiOpenSessionFlags nFlags, String bstrApplication, String bstrAppArguments, Int32 nDelayMs, Int32 userToken, UiGenericOptions options)\r\n at UiPath.Core.Setup.OpenInteractiveWindowsSession(String username, String password, OpenSessionFlags flags, String application, String arguments, Int32 userToken, Int32 preferredWidth, Int32 preferredHeight, Int32 preferredDepth)\r\n at UiPath.Service.Impl.Executor.StartProcessInSession(Guid executorInstanceId, String username, String password, SettingsDictionary execSettings, IntPtr userToken)\r\n at UiPath.Service.Impl.Executor.<>c__DisplayClass15_1.<b__0>d.MoveNext()”
Start Time: 2018/05/18 6:40:59
End Time: 2018/05/18 6:40:59


I have the robot installed and connected to Orchestrator but when I upload the package and run the job it kills my session on the robot server at the beginning of the job and again at the end.

The robot was connected with my own user account and also with a service account but same issue.

The package I have tested was calculator and the ping test.

Any advice would be great