Invalid Authentication token error while connecting to orchestrator

I am trying to connect my UiPath assistant using machine key for community unattended licence. I see the status as connected, unlicensed and on hover i see error as Invalid Authentication Token.

I have tried interactive login multiple times but still see the same error.

On the orchestrator my robot shows as disconnected under my default folder >> Robots. However, under Tenants > Robots > Unattended Sessions , it shows as connected and heartbeating.

Can someone suggest how to get past the invalid authentication token error? Sing out and SIgn in does not work.

Hello @neernitw!

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I have the same issue.

Did you solve it?

What setting did you set on Admin → Organization → Security Settings → Access restriction?

Did you select the Everyone (Default)?

Where is this setting? if it is in the orchestrator, I do not have access to admin and security tools. Though I shouldn’t need to as all my colleauges are connecting their UiPath Assistance just fine.

That setting can be viewed by your cloud organization admin.

What is your UiPath Assistant version?

In UiPath assistant 2023.4 onwards, there is a new feature to open UiPath assistant in debug mode.

Debug mode will provide us the option to open developer console same like browser where we can see the HTML tags, console logs (for scripts, JavaScript errors) and network trace.

Although these debug details are limited, but will be helpful to do initial analysis when customer environment need time to install fiddler tool and troubleshooting needs to check the API calls.

Follow below steps to open UiPath Assistant in debug mode,

  1. Close all existing instance of UiPath Assistant
  2. Open cmd (no need of admin rights) and navigate to UiPath Assistant installation directory. Generally by default it’s “C:\Program Files\UiPath\Studio\UiPathAssistant”
  3. Now run run below command
  • UiPath.Assistant.exe --dbg cli flag
  1. On execution of above command a new instance of UiPath assistant will open. Now bring UiPath assistant screen on focus and press “crtl+shift+i”. It will open developer tool same as browser
  2. Now replicate the issue and check the network trace and console log for troubleshooting.

You can provide the trace here to check.