I had one Queue in QA folder and i have access to that folder . while i use get transaction item its throwing error

[MitheshBolla (Mithesh Reddy Bolla)]

I had one Queue in QA folder and i have access to that folder . while i use get transaction item its throwing error.

[Gokul001 (Gokul Balaji)]

Hi @MitheshBolla

Can you check the role permission of robot in Orchestrator.

Regards
Gokul

[Palaniyappan (Forum Leader)]

Hi

Pls check whether your robot has access to QUEUES

It’s not just the folder check for queue as well

Your robot must have view and edit permissions on transactions. 1. Go to Tenant > Manage access and select the Roles tab and edit the Robot role settings there.

Cheers @MitheshBolla

[MitheshBolla (Mithesh Reddy Bolla)]

in which tab i can check permission? already i had QA folder acess.
My user had
(folder administrator ,administrator , robot ) access

[MitheshBolla (Mithesh Reddy Bolla)]

Yes as mentioned i have all access as u provided in screen shot.but still same error

[Palaniyappan (Forum Leader)]

Where you able to add to the queue item
@MitheshBolla

[MitheshBolla (Mithesh Reddy Bolla)]

i am adding queue item from chat bot.

[Shikhar_Tandon]

Please check the permission level in Orchestrator → Roles and Permission.
and which Orch version you are using?

Thanks

[Palaniyappan (Forum Leader)]

@Palaniyappan

Go to Tenant > Manage access and select the Roles tab and edit the Robot role settings there.

Can you share the screen shot of the permissions you have

Ensure you have edit and create permissions as well

@MitheshBolla

[MitheshBolla (Mithesh Reddy Bolla)]

for robot only view

[Palaniyappan (Forum Leader)]

Enable all the options for queue and give a try

Cheers @MitheshBolla

[MitheshBolla (Mithesh Reddy Bolla)]

i kept but still same issue

[MitheshBolla (Mithesh Reddy Bolla)]

Version 22.1.21-release.25