Getting Hexadecimal error while opening any new process in studio

Hello, We are having 2 users - in one remote machine.
when connected with one user to the machine and downloaded studio, its working fine.
but if connected with 2nd user to the machine and download studio then unable to open any process - get hexadecimal value line 1 position 1 error.
How to resolve? Please help.
Tried again from scratch - creating new account also still facing same issue

Hello @shwetu131!

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