Get Credential: You are not authenticated! Error code: 0

[manish.ms.shetty007]

Hi Team,

Urgent help required. Getting this error from the orchestrator today. It was working fine till yesterday.

[B_H_Akshatha_Pai]

1. Check your UiPath Orchestrator credentials: Make sure you have provided the correct credentials for your UiPath Orchestrator account. Double-check the username and password to ensure they are accurate.
2. Verify Robot Configuration: Ensure that the Robot in UiPath Studio is correctly configured and connected to the right Orchestrator instance. The Robot needs to be linked to the Orchestrator where the necessary assets or credentials are stored.
3. Check Robot Permissions: Ensure that the Robot has the necessary permissions to access the Orchestrator and retrieve credentials. Depending on the scenario, you may need to grant the appropriate roles and permissions to the Robot in the Orchestrator.
4. Confirm Asset Existence: Verify that the credential asset you are trying to retrieve actually exists in the Orchestrator. If it doesn’t, create the asset with the correct credentials.
5. Orchestrator Connection: Check if there is any connectivity issue between UiPath Studio and the Orchestrator. Ensure that UiPath Studio can communicate with the Orchestrator platform.
6. Restart UiPath Studio and Robot: Sometimes, a simple restart can resolve minor configuration issues.

[lrtetala (Lakshman Reddy)]

Hi @manish.ms.shetty007

Welcome to Community!!

Check on this thread

You are not authenticated. Error Code 0

Hi I am running 20.6.0 Studio. When I tried to create a simple process with activity “Get Credential”, I got an error message of “Get Credential: You are not authenticated. Error Code 0”. Then I tried to run a similar process but created months back using 20.4.0 and found it is still working on the same computer. The Orchestrator status is always connected and licensed. May I know if there are any changes in 20.6.0 about the authentication? Thank you in advance.

I hope it helps!!

[marian.platonov]

Check if recently the Orchestrator certificate got changed and its thumbprint was added in the C:\Program Files (x86)\UiPath\Orchestrator\Identity\appsettings.Production.json

[manish.ms.shetty007]

It was working fine. We started facing this issue from today

[manish.ms.shetty007]

Not able to find that file

[marian.platonov]

Are you using an On-Premise Orchestrator or you are connected to the UiPath Cloud Orchestrator?

[manish.ms.shetty007]

UiPath cloud orchestrator

[marian.platonov]

Which is the impacted robot version?
What version of the UiPath.System.Activities package you are using in the impacted process?

[manish.ms.shetty007]

Robot version 2021.10.7
system.activities version 2021.10.5

[marian.platonov]

Try to upgrade the UiPath.System.Activities package to 2021.10.6.

If this won’t work, check the below steps:

· Go to Control Panel → Programs → Apps and Features → Uninstall the UiPath Platform Installer (if exists) and UiPath Studio

After the UiPath Studio/Robot uninstallation, delete the below folders if exists:

· The settings in the folders %PROGRAMDATA%\UiPath, %LOCALAPPDATA%\UiPath, and %APPDATA%\UiPath
· The packages folder %USERPROFILE%.nuget\packages
· The NuGet cache folder %LOCALAPPDATA%\NuGet\v3-cache
· The Assistant processes folder in the Windows Start menu %APPDATA%\Microsoft\Windows\Start Menu\Programs\UiPath Assistant Automations and %APPDATA%\Microsoft\Windows\Start Menu\Programs\UiPath Assistant Processes
· The content from the %temp% folder
Install again the UiPath Studio/Robot using this installer https://download.uipath.com/versions/23.4.4/UiPathStudio.msi
· In your impacted process use the UiPath.System.Activities package 23.4.3
· Make sure your robot user is not present in any Classic Folders in your Cloud Orchestrator