Forum FAQ - Information to provide when reporting a bug

Forum FAQ - Information to provide when reporting a bug

This document is part of our beginners guide.

This guide will teach you how to provide all the information about your issue/bug.
The more information you provide, the better and fast the answers you will get.

I took some time to illustrate it with this simple graph:

The best way to report bugs is via Studio built-in feedback feature.

To find out more ways of providing feedback, you can read this article

0. If possible, an anonymized UiPath Studio project that reproduces the issue

Typically, a ‘repro’ project should be new, freshly made project with minimum amount of activities that reproduce the issue that you encountered.

1. Your Environment details

You can copy that info from Studio backstage view:
image

2. Activity packages versions

This could either be a screenshot of your package manager, like so:


Or attaching your project.json file, which contains this information. (this is only possible for Studio versions that are higher than 2018.3)
image

3. Orchestrator version

In case you are using our Cloud Platform Orchestrator at https://platform.uipath.com, please simply mention that fact.

4. In case of errors, full error message

This can be done by clicking on the Copy to Clipboard and then pasting the content in your post.
image
You can place it in a code block on the Forum too, for better formatting. You can do so by encapsulating it with three grave accents on each side:

5. In case of crashes, relevant Windows Event Viewer entries

To do so, navigate to the View Log Events from your Start menu:


While in there, you can browse through UiPath specific application exceptions:

6. In case of exceptions and/or crashes, UiPath DiagTool output

To get the output, simply follow the guide from this post (be sure to navigate to the directory with your Studio version):

7. If you have issue with your Robot process, generate low level tracing logs.

Please follow these steps to generate the low level tracing logs:

  1. Open a Command Prompt window - click on the Windows Start button, then search for “CMD” , and hit ENTER .
  2. Navigate in the Command Prompt window to the folder of the Studio Installation. Use the following command:
    cd C:\Users\%username%\AppData\Local\UiPath\app-19.12.0-beta0061
    (please update the app-19.12.0-beta0061 part to your latest version)
  3. Then run the following command in the Command Prompt window:
    UiRobot.exe --enableLowLevel
  4. Run your process
  5. Then run the following command in the Command Prompt window:
    UiRobot.exe --disableLowLevel
  6. An .etl file will be generated on your Desktop. Please share it in the topic.
    For more information, see our documentation here.
16 Likes

Nice to know info when reporting an issue. Thanks!

4 Likes

Thanks @loginerror for updating clear information
I hope this will be very important to all before making faq topics

1 Like

Babe? Haha

It was a spam account, which we don’t like. It’s gone now.

2 Likes

@loginerror, This is really cool article, which explains what information we are supposed to provide. However it doesn’t talk about where to report. It will be great if we can include that information as well. Sorry if I am missing something.

Thanks

Hi @Bhavik_Solanki

See here :slight_smile:

1 Like

Got it… :slight_smile:
Thanks for swift response. :slight_smile:

1 Like