Excel Addin / Installation Failed. Please check the execution logs

Help StudioX
1

Dears,

I am starting with StudioX going for initial set-ups recommended in the training provided by my company. I am stuck just after installing StudioX when I am trying : Tools => Excel Add-in with the message : “Installation Failed. Please check the execution logs”.

Going for details I can read the bellow details.

Thank you for your help.

Error: UiPath.Studio.Shell.SetupExtensions.SetupException: Installation failed. Please check the execution logs
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.ViewModels.ToolsPageViewModel.d__34.MoveNext(), HResult -2146233088

2

Could you please attach the logs from C:\Users%Username%\AppData\Local\UiPath\Logs?

1 Like
3

11:33:51.9364 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
11:33:51.9579 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:52.1390 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value ActiveLicense.
11:33:52.1390 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling update online operation.
11:33:52.1710 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving LicenseInfo.
11:33:52.1710 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:52.1829 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved LicenseInfo value RegistrationState: ActiveLicense, ActivationId: UIP-9630e244cd, LicenseCode: 0631-8262-09--, LicenseModel: USER, Version: V2019, StartDate: 1590883200, EndDate: 1622505599, GracePeriod: 0, Email: , CheckInterval: 0, NextCheckDate: 1591619318, BundleCode: STD, SubscriptionCode: COM.
11:33:52.1829 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
11:33:52.1829 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:52.1829 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value ActiveLicense.
11:33:52.1829 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving license content.
11:33:52.1829 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:52.2169 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved license content UiPath.Licensing.Library.Core.Models.LicensePayload.
11:33:53.9622 => [ERROR] [UiPath.Studio.exe] [1] System.ArgumentNullException: Value cannot be null.
Parameter name: key
at System.Collections.Generic.Dictionary`2.FindEntry(TKey key)
at UiPath.Studio.Shared.Services.ResourceIconsService.GetBrushFromKey(String key)
11:33:55.4763 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:55.4763 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling online update license request with current state :ActiveLicense
11:33:55.4793 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:55.4793 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:55.5083 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling activate online operation to https://activate.uipath.com with license code 0631-8262-09--, email , licensingModelData Key = userId, Value = SESA405693Key = machineId, Value = WTCZ0222086L.
11:33:57.9869 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:57.9949 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
11:33:57.9949 => [WARN] [UiPath.Studio.exe] [1] Warn: Handled update online.
11:34:47.5730 => [ERROR] [UiPath.Studio.exe] [1] Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: C. Path ‘’, line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonTextReader.Read()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData), HResult -2146233088
11:34:47.5730 => [ERROR] [UiPath.Studio.exe] [1] CylancePROTECT Script Control has blocked access to this PowerShell script.

11:34:47.5760 => [ERROR] [UiPath.Studio.exe] [1] Error: UiPath.Studio.Shell.SetupExtensions.SetupException: Installation failed. Please check the execution logs
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.ViewModels.ToolsPageViewModel.d__34.MoveNext(), HResult -2146233088
15:23:04.5266 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
15:23:04.5470 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:04.6863 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value ActiveLicense.
15:23:04.6863 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling update online operation.
15:23:04.7072 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving LicenseInfo.
15:23:04.7072 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:04.7072 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved LicenseInfo value RegistrationState: ActiveLicense, ActivationId: UIP-9630e244cd, LicenseCode: 0631-8262-09--, LicenseModel: USER, Version: V2019, StartDate: 1590883200, EndDate: 1622505599, GracePeriod: 0, Email: , CheckInterval: 0, NextCheckDate: 1591781636, BundleCode: STD, SubscriptionCode: COM.
15:23:04.7072 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
15:23:04.7172 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:04.7172 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value ActiveLicense.
15:23:04.7172 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving license content.
15:23:04.7172 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:04.7441 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved license content UiPath.Licensing.Library.Core.Models.LicensePayload.
15:23:06.4472 => [ERROR] [UiPath.Studio.exe] [1] System.ArgumentNullException: Value cannot be null.
Parameter name: key
at System.Collections.Generic.Dictionary`2.FindEntry(TKey key)
at UiPath.Studio.Shared.Services.ResourceIconsService.GetBrushFromKey(String key)
15:23:08.0567 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:08.0617 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling online update license request with current state :ActiveLicense
15:23:08.0617 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:08.0617 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:08.0617 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling activate online operation to https://activate.uipath.com with license code 0631-8262-09--, email , licensingModelData Key = userId, Value = SESA405693Key = machineId, Value = WTCZ0222086L.
15:23:10.9993 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:10.9993 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\SESA405693\AppData\Roaming\UiPath\LicenseInternal
15:23:11.0153 => [WARN] [UiPath.Studio.exe] [1] Warn: Handled update online.
15:23:20.6143 => [ERROR] [UiPath.Studio.exe] [1] Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: C. Path ‘’, line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonTextReader.Read()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData), HResult -2146233088
15:23:20.6143 => [ERROR] [UiPath.Studio.exe] [1] CylancePROTECT Script Control has blocked access to this PowerShell script.

15:23:20.6143 => [ERROR] [UiPath.Studio.exe] [1] Error: UiPath.Studio.Shell.SetupExtensions.SetupException: Installation failed. Please check the execution logs
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.ViewModels.ToolsPageViewModel.d__34.MoveNext(), HResult -2146233088
15:25:57.0628 => [WARN] [UiPath.Studio.exe] [1] : System.IO.FileNotFoundException: C:\Users\SESA405693\AppData\Local\UiPath\app-20.4.1\AgentDesktop\AgentDesktop.exe
at System.Diagnostics.FileVersionInfo.GetVersionInfo(String fileName)
at Squirrel.UpdateManager.ApplyReleasesImpl.RemoveShortcutsForExecutable(String exeName, ShortcutLocation locations)
at UiPath.Studio.Shell.Update.UpdateStartUpService.<>c__DisplayClass40_1.b__0()
at UiPath.Studio.Shell.Update.UpdateStartUpService.Safe(Action action, String errorMessage)
15:25:57.4557 => [WARN] [UiPath.Studio.exe] [1] : System.IO.FileNotFoundException: C:\Users\SESA405693\AppData\Local\UiPath\app-20.4.1\AgentDesktop\AgentDesktop.exe
at System.Diagnostics.FileVersionInfo.GetVersionInfo(String fileName)
at Squirrel.UpdateManager.ApplyReleasesImpl.GetShortcutsForExecutable(String exeName, ShortcutLocation locations, String programArguments)
at UiPath.Studio.Shell.Update.UpdateStartUpService.<>c__DisplayClass51_0.b__0()
at UiPath.Studio.Shell.Update.UpdateStartUpService.Safe(Action action, String errorMessage)

4

Hi Flavius, I was not able to upload a file as a new guy here.
Thank you

5

The problem is that CylancePROTECT blocks access to powershell script. You can try to temporary disable the Cylance or add the powershell script in ignore list( if possible).