Can't install excel add in

Hello while installing Excel Add-in Ui path gives message Installation failed. Please see execution logs.

Can you help me, please?

Execution Log
Installation failed. Please check the execution logs

Error: UiPath.Studio.Shell.SetupExtensions.SetupException: Installation failed. Please check the execution logs
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.ViewModels.ToolsPageViewModel.d__34.MoveNext(), HResult -2146233088

make sure in task manager excel is not yet open when you install addin.
also try a clean fresh install of studio and ultimately a repair or reinstall of office is possible.
also can you please share the exact office version :

image

Hello,

Sorry for the confusion but we really need the installation logs ExcelAddIn_Install.log.

Regards

Hello thanks for the answer, I already checked that no excel is open, also removed studio and reinstalled , and this is my excel version. I did all the installation once again wo success
version excel

Hello Dragos please find attached the log
23:18:45.0890 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
23:18:45.1298 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:45.3004 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value ActiveLicense.
23:18:45.3004 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling update online operation.
23:18:45.3227 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving LicenseInfo.
23:18:45.3227 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:45.3227 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved LicenseInfo value RegistrationState: ActiveLicense, ActivationId: UIP-385fca9958, LicenseCode: 3378-8130-16--, LicenseModel: USER, Version: V2019, StartDate: 1587340800, EndDate: 1618963199, GracePeriod: 0, Email: , CheckInterval: 0, NextCheckDate: 1588010359, BundleCode: STD, SubscriptionCode: COM.
23:18:45.3227 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
23:18:45.3227 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:45.3407 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value ActiveLicense.
23:18:45.3407 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving license content.
23:18:45.3407 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:45.3706 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved license content UiPath.Licensing.Library.Core.Models.LicensePayload.
23:18:48.3711 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:48.3711 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling online update license request with current state :ActiveLicense
23:18:48.3711 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:48.3711 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:48.3711 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling activate online operation to https://activate.uipath.com with license code 3378-8130-16--, email , licensingModelData Key = userId, Value = SESA14132Key = machineId, Value = WTESLVSE101849L.
23:18:50.4869 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:50.4958 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:18:50.4958 => [WARN] [UiPath.Studio.exe] [1] Warn: Handled update online.
23:20:55.8557 => [ERROR] [UiPath.Studio.exe] [1] Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: C. Path ‘’, line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonTextReader.Read()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData), HResult -2146233088
23:20:55.8557 => [ERROR] [UiPath.Studio.exe] [1] CylancePROTECT Script Control has blocked access to this PowerShell script.

23:20:55.8686 => [ERROR] [UiPath.Studio.exe] [1] Error: UiPath.Studio.Shell.SetupExtensions.SetupException: Installation failed. Please check the execution logs
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.ViewModels.ToolsPageViewModel.d__34.MoveNext(), HResult -2146233088
23:29:23.6223 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
23:29:23.6383 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:23.7311 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value ActiveLicense.
23:29:23.7311 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling update online operation.
23:29:23.7516 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving LicenseInfo.
23:29:23.7516 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:23.7695 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved LicenseInfo value RegistrationState: ActiveLicense, ActivationId: UIP-385fca9958, LicenseCode: 3378-8130-16--, LicenseModel: USER, Version: V2019, StartDate: 1587340800, EndDate: 1618963199, GracePeriod: 0, Email: , CheckInterval: 0, NextCheckDate: 1588108729, BundleCode: STD, SubscriptionCode: COM.
23:29:23.7695 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving RegistrationState.
23:29:23.7695 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:23.7735 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved RegistrationState value ActiveLicense.
23:29:23.7735 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieving license content.
23:29:23.7735 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:23.7735 => [WARN] [UiPath.Studio.exe] [1] Warn: Retrieved license content UiPath.Licensing.Library.Core.Models.LicensePayload.
23:29:26.2243 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:26.2273 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling online update license request with current state :ActiveLicense
23:29:26.2273 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:26.2432 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:26.2432 => [WARN] [UiPath.Studio.exe] [1] Warn: Handling activate online operation to https://activate.uipath.com with license code 3378-8130-16--, email , licensingModelData Key = userId, Value = SESA14132Key = machineId, Value = WTESLVSE101849L.
23:29:29.3378 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:29.3516 => [WARN] [UiPath.Studio.exe] [1] Warn: Current license folder path: C:\Users\sesa14132\AppData\Roaming\UiPath\LicenseInternal
23:29:29.3516 => [WARN] [UiPath.Studio.exe] [1] Warn: Handled update online.
23:29:40.1620 => [ERROR] [UiPath.Studio.exe] [1] Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: C. Path ‘’, line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue()
at Newtonsoft.Json.JsonTextReader.Read()
at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
at Newtonsoft.Json.JsonConvert.DeserializeObject(String value, Type type, JsonSerializerSettings settings)
at Newtonsoft.Json.JsonConvert.DeserializeObject[T](String value, JsonSerializerSettings settings)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData), HResult -2146233088
23:29:40.1620 => [ERROR] [UiPath.Studio.exe] [1] CylancePROTECT Script Control has blocked access to this PowerShell script.

23:29:40.1671 => [ERROR] [UiPath.Studio.exe] [1] Error: UiPath.Studio.Shell.SetupExtensions.SetupException: Installation failed. Please check the execution logs
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.GetDriverResponse(String receivedData)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__8.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.SetupExtensions.SetupExtensionsService.d__7.MoveNext()
— End of stack trace from previous location where exception was thrown —
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at UiPath.Studio.Shell.ViewModels.ToolsPageViewModel.d__34.MoveNext(), HResult -2146233088