Error when renew SSL certificate to Orchestrator

Help Orchestrator
1

I found error as picture after renewal SSL certificate {“message”:“An error has occurred.”,“errorCode”:0,“resourceIds”:null}

image
image1603×944 156 KB

2

Assuming that this is a standalone Orch installation:

Check the following,

  • if able to access Identity. To do this, type in the address bar “Orchestrator URL\identity”
  • In IIS if Identity, Orchestrator, and Webhooks are running under the same username. Verify if there is any change in the Application Pools, such as user. If yes, then manually update the user and password.
  • If the Identity and Webhooks applications are running or stopped in IIS (under Application Pools). If stopped, reset the IIS and start the Apps manually
  • Certificate validity in IIS, as this should not be expired
  • Thumbprint in appsettings.Production.json. If it is different than the one checked in the certificate, update the appsettings.Production.json with the Thumbprint from the IIS certificate. Save the file and restart IIS.