We are using orchestrator 2018.2.6. (enterprise version).
Issue: we have many scheduled jobs for citrix. But all jobs are failing.
But when are logged into backoffice server and when command is send through
orchestrator to run job as per schedule, its working.
Steps taken : We tried making changes in resolution and making login into console “false”.
But nothing worked.
What we observe that workflow has no issues. But when command is sent to backoffice robot
to run that job in backoffice server, it’s not able to execute workflow.
We have parallel login enabled for our backoffice account.
Do we need to disable that.
Do we need to make changes in " login into console : false " in both orchestrator backoffice account and backoffice machine.
Also is it necessary to update resolution in both orchestrator backoffice account and backoffice machine.
Please help us to resolve this issue asap.