Access Denied in UiPath Academy

training
p_notaproblem

#1

I have registered for UIPath Academy, and have done all the necessary things to be done to access it, but I’m not able to log in. I even tried resetting my password, and I did do that, but to no avail.


#2

Hello Siddharth,

Thank you for reaching out and for your interest in UiPath Academy.

I am now looking in the platform and your user is Active. Please make sure you Log in with your username and not the email address. Your username is: Siddharth Ghosh

Let me know if this solved the issue.

Thanks,
Roxana


#3

Thank you so much, Roxana. That does solve my problem. I had realized my mistake a couple of minutes after i posted this question, but i couldn’t delete it. Also, it took me a while to figure out that i had my full name as my username, so it was my bad. Once again, thanks.


#4

Hi Siddharth,

No problem - glad you managed to overcome this.

Good luck!


#5

Hi Roxana,

Just had the same problem and had to reset my password before I realised I needed to use my username. Might be a good idea to change it to accept an email address as well as it’s easy to forget a username.

Also is the username you use linked to the username on the forum in any way? Or is this done by email address?

Richard


#6

Hello,

Yes - we get that this might be tricky - we are considering enabling email log in as well.

The username is not linked to the one on the forum.

Best,
Roxana


#7

Hello! Can’t access the academy this evening - 500 internal server error. Any idea when that would be rectified? Thanks!


#8

I have the same issue. If the link from history, some index file is being downloaded automatically!


#9

Hello,

Thanks for reaching out - Please try to log in now, the issue has been solved.

Let me know if it persists.
Roxana


#10

Hi Goutham,

Please check to log in now. Let me know if any issues.

Best,
Roxana


#11

Hi Roxana,

I do have password issue. Got some link from uipath for reset system throws back error stating "invalid security code " . Pls help .

Rgds
Jai


#12

Hi Jai,

Please let me know the email address you used to create your account.

Thanks,


#13

I am facing the same issue while login to UIParh Academy. I have activated the user name with the password that I set and faced Access Denied error and tried by changing the password.
E-Mail ID: ramesh.gk@gmail.com


#14

Hi Roxana,

I am facing problem with RPA training academy page, I am not able to login to academy page after clearing my browser history and also I could not reset the password of the academy though I am trying with correct username(sandippawar100) and email ID(sandip.pawar01@infosys.com), still i am not receiving any reset password link on my mail. could you please help me with the correct procedure. I want to complete the course but due to login problem I could not proceed it.


#15

Hi Roxana,

I reply to this forum since I cannot as well login into my account. It as always worked properly but now I always have the incorrect password and access denied. My email address is rosoalessandro@gmail.com. Please help me solve this issue, and help me going forward with the course in the accademy.


#16

Ok no worry. Somehow I tried one last time resetting the password and this time is working.

But still I do not understand what happened in your servers few days ago…


#17

Dear Roxana,

I am post this in Oct,2017. And I am having this problem, where I am trying to login and it shows [access denied please check your credentials ]. Well I did go your post where you said that we must use our USERNAME and password instead of MAIL and password. Well I did that, but I still get same message. And when I tried to get access and create new account, it says that [above email id is already used to create the account]. Well i tried with multiple email ids and usernames. But it wont work the second time I try to get access, maybe like 3-4 days latter. Because of that Uipath Academy progress is ruined.

Kindly look into it and let me know how it works out. I am really freaked out because of it.

Thanks,


#18

even i faced the same issue. need to write to helpdesk and got it sorted out.


#19

I have the same issue, I cannot access the Academy or recover access using username or email id. This was also reported in the below… awaiting advice/resolution.


@Roxana_Stratila FYI


#20

Hello all,

We are now facing some issues with the registration on the platform. Please send me a separate private message with your email and chosen username and I will manually confirm the registration of your accounts.

Thank you,
Roxana


Unable to login