Windows10 Compatability Issue

studio
bug

#1

Hi,

I am trying to work my way through the Foundation training and at lesson 4 re: using the macro / desktop recording feature and it does not allow me to select panes / windows / applications - is there a compatibility issue with Windows10?


#2

Hi @djandu2

Could you provide some screenshots of the elements that are not properly recognized?


#3

Basically any pane /app on desktop in Windows 10 is not recognised neither can I select apps from the apps list


#4

Could you maybe try launching Studio as Administrator?


#5

Its my own personal laptop so not sure if that’s an issue but how do I do that?

Many thanks for your assistance btw :slight_smile:


#6

If you right click the shortcut on the desktop you will get an option to “run as administrator”. If you run from the Start menu, it will be a bit more convoluted, but also under the right click -> more (I think).

However, I tested it on my computer and I seem to not be able to select any position from the Start menu that is opened. I reported it as a bug that will hopefully be fixed in the next release :slight_smile:


#7

Hi I’ve tried running as administrator and same as previous and as experienced by you it does not let me select anything.

Thanks for logging as a bug - how can I escalate as this is critical to my company to be able to properly use and evaluate the tool?


#8

Hi @djandu2

In that case, please contact our Technical Support to create a ticket with the appropriate priority.

But before you do so, could you explain your use case? There should be a workaround to what you are trying to achieve.


#9

Hi Maciej

I’m basically trying to record key strokes, clicks in Windows 10 just to check the record function works and at present it doesn’t so I haven’t been able to progress to an actual use case.

Cheers

Dali


#10

In that case I would not worry too much about not being able to select items in Start menu. Almost always a better option will be to use the Open Application activity that will open an application. I believe this action is also available from within the recorder :slight_smile:
image

Having said that, the Start menu not giving any selectors is known to our team and will be looked into :slight_smile: