Thanks Karthik - I think you are referring to a section that is two sections below the one I am referring to. Here is the section I mean. I’ve currently put n/a in then box, but can’t see a reason that I would ever have anything to put in there.
You can mention, unknown exceptions related to system or third party applications.
These document should be keep updating when you find out the unknown exceptions (move to known).
Thanks Karthik, Would “unknown exceptions related to system or third party applications” not go in the “Application Error and Exception Handling” section as they would be system exceptions, and not business exceptions?
I told you in generic about unknown exceptions - both business/application.
If your process is new and ready to deploy, mention as N/A.
If your process is already deployed and in production - update document as said in the template → “Never encountered any unknown exceptions so far. Any unknown business exceptions will be notified to process SMEs.”