i currently have issues with logging in to my Orchestrator. Yesterday it worked without any problem, but since today i can’t log in with my password. After typing in the wrong password a couple of times (message: “Invalid credentials - failed to login #400”), the message “the user ‘admin’ is locked out” is shown. But i’m pretty sure that i’m typing in the right password.
My Question: How can i reset the password? i tried with the “reset password” option but i don’t get any E-Mail…
I’m currently using UiPath and Orchestrator with a trial Enterprise License.
Problem got solved: One has to change the password in the SQL Database. To do that, you’ll have to follow the following steps:
Open your SQL database, write below queries and execute one by one:
a) use the uipath DB
b) select * from Tenants
Note down the “Id” value for the tenant name for which you want to update your password.
c) update users set Password=‘ALhSItdgbxBGsMoCZLZnOJbM6dNtB/IuKolPSh9KIXDhmED+CJ8VkwUphEkRVX+xyA==’ where TenantId=tenant AND UserName=‘user’
Note :here " tenant " will the id that is received from step “b” and " user " will be the username used in the tenant for which password needs to be changed.
Decrypted password would be 890iop and use it for login.
Once login, password can be reset from the Orchestrator web portal.
Once login, password can be reset from the Orchestrator web portal. 